FAQs


The following works have been planned, sanctioned and will be executed in next one year

1. What are the steps to register a complaint?
Open the browser (Internet Explorer, Chrome or Mozilla Firefox) and type the web address dli.ircms.in and hit enter to open the website. Click on the button "Add Complaint" and enter all the mandatory information and click on "Add Complaint". After you click Add Complaint, an SMS will be sent to the mobile number that you have entered, with a computer generated complaint number. This number shall be used to track your complaint.

2. How can I check the status of my complaint?
Please open the website using URL dli.ircms.in and select the option "Track your complaint". Enter the complaint no sent to the mobile number while registering the complaint and click on search complaint to check the status of your complaint.

3. What are the steps to give feedback on the complaint?
Please repeat the steps "Track your complaint". Click "Enter Feedback" link against your complaint to enter the feedback. You can select the status of your satisfaction index and enter the details in the text area. Click Save to save your feedback. The same feedback shall be shared with concerned officers and decision makers to improve the quality of service and plan well in future.

4. Can I log a complaint through the phone?
Yes, open our website using the URL dli.ircms.in, you will find numbers mentioned at the left corner. You can lodge your complaints by calling.

5. What are the different ways to lodge a complaint?
You can register your complaint through
  1. Internet: 24 x 7
  2. Smart Phone: 24 x 7
  3. CUG/DOT/Rly Phone: Working days from 7.00 hrs to 19.00 hrs.
  4. In case of emergency after office hours, you can call to concern IOW.

6. Can I use your software from Mobile Phone?
Yes, we have an Android App which can be downloaded from our website dli.ircms.in.

7. Where can I get IRCMS App for mobile?
Open the browser (Internet Explorer, Chrome or Mozilla Firefox) and type the web address dil.ircms.in and hit enter to open the website. Now click on "Download Mobile App" and install it your mobile.

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  Source:  IRCMS Last Reviewed on:  .